Terms and Conditions - Flat Clearance Highbury
Introduction
Welcome to Flat Clearance Highbury. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
Services Provided
Flat Clearance Highbury offers comprehensive clearance services, including the removal of unwanted items, furniture, appliances, and debris from residential properties in Highbury and surrounding areas.
Scope of Services
- Residential Clearance: Clearing of entire flats, rooms, or specific areas.
- Commercial Clearance: Removal of office furniture, equipment, and unwanted items.
- Eco-Friendly Disposal: Environmentally responsible disposal and recycling of items.
- Same-Day Service: Quick clearance services to meet urgent needs.
Booking and Appointment
To schedule a clearance service, please contact us through our website or phone. Ensure that all details provided are accurate to facilitate a smooth booking process.
Confirmation
Upon booking, you will receive a confirmation email detailing the appointment date, time, and service specifics. It is essential to review this information promptly.
Cancellations and Rescheduling
If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.
Payment Terms
We offer competitive pricing for all our clearance services. Payment is required upon completion of the service unless otherwise agreed upon.
Accepted Payment Methods
- Cash
- Credit/Debit Cards
- Bank Transfers
- Online Payment Platforms
Invoices
After the service, you will receive an invoice outlining the costs incurred. Please ensure timely payment to avoid any disruptions in service.
Client Responsibilities
Clients are expected to prepare the property for clearance by ensuring clear access to all areas intended for service. This includes removing any personal valuables or items not to be cleared.
Access and Security
Ensure that we have unrestricted access to the property on the scheduled date and time. Notify us in advance of any security codes or access requirements.
Liability
While we take utmost care during the clearance process, Flat Clearance Highbury is not liable for any pre-existing damages or issues within the property. It is recommended to document the property's condition prior to service.
Health and Safety
We adhere to strict health and safety protocols to protect both our staff and clients. All clearance activities comply with local regulations and industry standards.
Hazardous Materials
If your property contains hazardous materials, please inform us beforehand. We are not equipped to handle items such as chemicals, asbestos, or medical waste.
COVID-19 Precautions
In light of the ongoing pandemic, we implement necessary safety measures, including the use of personal protective equipment (PPE) and regular sanitation of equipment.
Privacy Policy
Your privacy is important to us. Any personal information collected during the booking and clearance process is used solely for service provision and is protected in accordance with data protection laws.
Data Collection
We collect information such as your name, contact details, and property address to facilitate service delivery.
Data Protection
All personal data is stored securely and is not shared with third parties without your explicit consent, except where required by law.
Dispute Resolution
In the event of any disputes arising from our services, we encourage open communication to resolve issues amicably. If a resolution cannot be reached, disputes will be handled in accordance with local laws.
Complaints Procedure
If you have a complaint, please contact our customer service team within 7 days of the service. We aim to address and resolve all complaints promptly and effectively.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Flat Clearance Highbury operates.
Amendments to Terms
Flat Clearance Highbury reserves the right to modify these terms and conditions at any time. Any changes will be communicated through our official channels and will take effect immediately upon posting.
Notification of Changes
Subscribers and regular clients will receive notifications of significant changes to the terms and conditions via email or SMS.
Acceptance of Changes
Continued use of our services after any amendments constitutes acceptance of the new terms and conditions.
Termination of Services
Flat Clearance Highbury reserves the right to terminate services at its discretion. Termination may occur due to non-compliance with terms, unsafe conditions, or other valid reasons.
Refund Policy
In cases where services are terminated prematurely, refunds will be calculated based on the work completed up to the termination point.
Effect of Termination
Upon termination, all obligations of both parties cease, except for those that are intended to survive termination as per these terms and conditions.
Intellectual Property
All content provided by Flat Clearance Highbury, including text, graphics, logos, and images, is the property of the company and is protected by intellectual property laws.
Usage Rights
You may not reproduce, distribute, or create derivative works from our content without prior written consent.
Trademarks
All trademarks, service marks, and logos displayed are the registered or unregistered trademarks of Flat Clearance Highbury.
Force Majeure
Flat Clearance Highbury shall not be liable for any failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, war, or other unforeseen events.
Notification
In the event of a force majeure situation, we will notify clients as soon as possible and make reasonable efforts to reschedule services.
Obligations During Force Majeure
Both parties are excused from their obligations under these terms and conditions to the extent affected by the force majeure event.
Severability
If any provision of these terms and conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Entire Agreement
These terms and conditions constitute the entire agreement between you and Flat Clearance Highbury regarding the use of our services, superseding any prior agreements.
Acceptance
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.